Privacy Policy

Effective Date: 06/06/2026

The Body & Health Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, submit an inquiry, use our website, or use our medical and wellness coordination services.

1. Information We Collect

We may collect personal information from you when you complete an inquiry form, contact us by email, phone, WhatsApp, LINE, social media, website form, or communicate with our team.

The information we may collect includes, but is not limited to:

  • Name

  • Age

  • Gender

  • Nationality or location

  • Contact details, such as email address, phone number, WhatsApp, or LINE ID

  • Medical history or health-related information relevant to your inquiry

  • Treatment interests or service preferences

  • Travel details, where required for coordination

  • Information submitted through our website or inquiry forms

  • Website usage information, including cookies, device information, browser type, and interactions with our website

You are responsible for ensuring that any information you provide to us is accurate, complete, and relevant.

2. How We Use Your Information

We collect and use your personal information only for purposes related to our services, including:

  • Responding to your inquiry

  • Preparing quotations or treatment package information

  • Coordinating with hospitals, clinics, doctors, surgeons, dentists, wellness providers, or other service partners

  • Arranging appointments, consultations, treatment schedules, transportation, accommodation, or related support services

  • Providing communication support before, during, and after your trip

  • Managing customer service, follow-up, and administrative records

  • Improving our services, website, and client experience

  • Complying with legal, regulatory, or administrative requirements where applicable

We do not use your medical or personal information for unrelated purposes without your consent.

3. Sharing of Information

Your information may be shared only where necessary to provide the services you request. This may include sharing information with:

  • Our internal team

  • Partner hospitals, clinics, doctors, surgeons, dentists, or healthcare professionals

  • Wellness providers or service partners

  • Hotels, transportation providers, interpreters, or other travel-related service providers where required

  • Administrative or technology service providers who help us manage our operations securely

We do not sell, rent, or disclose your personal data to third parties for marketing purposes.

4. Medical Information

Some of the information you provide to us may include sensitive medical or health-related information. This information is used only for the purpose of supporting your inquiry, helping hospitals or healthcare professionals assess your case, preparing quotations, and coordinating requested services.

The Body & Health Services does not provide medical diagnosis, medical treatment, or clinical advice. Any medical assessment, recommendation, treatment, or procedure is provided by qualified healthcare professionals, hospitals, or clinics.

5. Cookies and Website Information

Our website may use cookies or similar technologies to improve user experience, understand website performance, and support communication or inquiry functions.

Information collected through cookies may include device information, browser type, IP address, pages visited, time spent on the website, and interactions with website content.

You may adjust your browser settings to refuse cookies, but some website functions may not work properly as a result.

6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

Your information may be stored securely in our customer relationship management system, email system, communication platforms, cloud storage, or internal administrative records.

Access to your information is limited to authorized team members or service partners who need the information to provide services to you.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, manage our business records, respond to inquiries, comply with legal obligations, resolve disputes, or support future service follow-up where relevant.

When your information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it in accordance with our internal procedures.

8. Your Rights

You have the right to request access to the personal information we hold about you. You may also request that your information be corrected, updated, or deleted, where applicable.

To request access to your information, correction, or deletion, please contact us at:

support@thebodyandhealthservices.com

We may need to verify your identity before processing your request.

9. Consent

By submitting an inquiry form, providing information to us, using our website, or using our services, you consent to the collection, use, storage, and disclosure of your personal information in accordance with this Privacy Policy.

You may withdraw your consent or request changes to your personal information by contacting us. Please note that withdrawing consent may affect our ability to provide certain services.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or privacy practices.

The updated version will be published on our website or made available upon request.

11. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

The Body & Health Services
Email: support@thebodyandhealthservices.com